Privacy Policy

At CoastLife Services ("we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth).By using our website and services, you agree to the collection and use of information as outlined in this policy.

1. What Personal Information We Collect

We may collect personal information including, but not limited to:Your nameEmail addressPhone numberProperty address or service locationAny additional information you provide via contact forms, quote requests, phone calls or emailsWe only collect personal information that is necessary to provide our services and communicate with you.

2. How We Collect Your Information

We collect personal information when you:Fill out a contact or quote form on our websiteCommunicate with us via phone, email or social mediaBook a service or request a call-outInteract with us through third-party platforms (e.g., Facebook, Instagram, Google)

3. How We Use Your Information

We use your personal information to:Respond to enquiries and provide quotesSchedule and deliver our servicesSend invoices or service updatesImprove our customer service and website experienceMeet legal or regulatory obligationsWe will never sell your personal information to third parties.

4. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. Your data may be stored electronically on secured systems, or in paper form where necessary.

5. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond to your request within a reasonable timeframe.

6. Cookies and Website Analytics

Our website may use cookies and third-party tools (such as Google Analytics) to collect non-identifying information such as:

- Pages visited

- Time spent on site

- Device and browser type

- Geographic region

This helps us improve our website and better understand visitor behaviour. You can choose to disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the date of the most recent update.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your information, please contact us: CoastLife Services

Email: hello@coastlifeservices.com.au

Phone: 0400033271

ABN: 37806554543